A few months ago our phone and DSL provider merged with some other company, changed names, and downgraded their internet service from
Fine to
Why did only half this page load?. A few weeks ago, Dan clued me in to the new WiMax sensation
sweeping the nation, and said it worked great for him, so figuring it couldn't be any worse than what we had, we switched.
Since a large portion of our old phone/DSL bill was actually the phone, we decided to switch to a VOIP phone service as well, which meant that even after going with the faster speed WiMax, our overall bill is still less than what it was before. Hooray for the free market.
We got the modem and everything was fine and good until I tried the VOIP phone. We could call out, the phone would ring on a call in, but we couldn't answer it. I tried to no avail to manually open ports and configure settings. After calling around to both companies, my initial suspicions were proven correct, and the fancy modem I got had built-in telephony that was blocking my VOIP service. So they next-day-ed a new modem, an older model without the telephony. This modem was obviously a refurb, and couldn't hold a signal. Great. So after another lengthy conversation, they next-day-ed their slightly less old, third and final modem model.
In the meantime, Amber was trying to coordinate Primary stuff and dealing with an unanswerable ringing phone. So finally after several days of this, we get the third modem and it works. Finally. I plug everything in and tuck away the cords. The next day, no internet (thus no phone). Once more I'm on the phone with customer service, thinking maybe this modem wasn't properly activated. Turns out the tower we were connected to had a known service outage, and it had nothing to do with my setup.
That was fixed by the next day, but then I hear Amber yell to me, "Is something wrong with the phone??" after her call cut out. What now? The battery on one of our two portable handsets had decided to give up the ghost, and no longer holds a charge. Although annoying in its coincidence, it's actually pretty good timing since with only one plug-in location we needed to get a setup that has more remote handsets anyway.
Oh, and our air conditioner broke somewhere towards the end of that timeline. Thankfully, it was a quick and relatively painless fix.
On the positive side, the customer service was great throughout the process (with the glaring exception of their online chat service) -- very friendly, and willing to provide solutions -- and now we're paying less for our services. Both internet and phone are completely portable, so we can take our modem wherever there is coverage, and plug in our home phone wherever there is internet. This could be useful for vacations or maybe even if the power goes out for hurricane-lengths of time. We have 911 service, but only when there's power. We have neighbors and cars and cell phones otherwise, I guess.
So far the internet service and speeds have been great. I can't personally vouch for the VOIP service, since I rarely use our home phone, but it seems to be working just fine. And perhaps best of all, I no longer have to choose between the two evils of Comcast and slow DSL. WiMax works, it requires much less infrastructure, and with entertainment moving online anyway it may be the way of the future.
Speaking of the future, I have a feeling this post will be very funny to read about in 50 years.